2 Stories You Need: Complaints as Adverse Events, MRSA Infographic

We know you’re busy, but we don’t want you to miss important healthcare quality and patient safety news. Here’s a roundup of stories you may have missed but need to take a look at before calling it a week. (Sign up on the right if you’d like these news alerts delivered to you.)

1. Taking Complaints Seriously: Using the Patient Safety Lens
   An editorial published in BMJ Quality & Safety explores the possible benefits of approaching patient complaints as adverse events. The article’s authors point out that “patients and family members may be the first to detect lapses in safety or quality, identify worsening outcomes or point out breakdowns in communication that providers have missed.”
2. The most MRSA-contaminated surfaces in a hospital room: Infographic
   Take a quick peak at this straightforward infographic showing exactly which hospital room surfaces, from bed rails to bed linens, are most likely to be home to methicillin-resistant Staphylococcus aureus.