4 Stories You May Have Missed: Striving for Zero Harm – Jump-Starting Culture Change – New QI Whiteboard Video

We know you’re busy, but we don’t want you to miss important healthcare quality and patient safety news. Below is a roundup of stories you may have missed but need to take a look at before calling it a week. (Sign up on the right if you’d like these news alerts delivered to you.)

1. Hospitals Have to Strive for Zero Harm
   Dr. Peter Pronovost, director of the Armstrong Institute for Patient Safety at Johns Hopkins, speaks to how a concentrated focus on the patient can help ease the pressure associated with committing to zero harm.
2. How to Jump-Start Culture Change
   Hospital leaders should consider tweaking their message when it comes to talking about culture change. Instead of inadvertently  criticizing the hard-working people responsible for an organization’s culture, strive to celebrate the outstanding “pockets of culture” that exist in every organization so they can be replicated.
3. Finally, the Patient is Taking Center Stage
   Chuck Lauer, former publisher of Modern Healthcare, discusses the various approaches being taken by different facilities to improve “customer service” in the advent of value-based purchasing.
4. [VIDEO] Dr. Mike Evans Illustrates Intro to Healthcare QI
   The Institute for Healthcare Improvement has teamed up with Dr. Mike Evans, Associate Professor of Family Medicine and Public Health at the University of Toronto, to produce an animated whiteboard video aimed at explaining how the science of quality improvement is applied to healthcare.