New Resource Presents 5-Step Process for Engaging Patients

The American Hospital Association released a new guide, via its Pursuit of Excellence initiative, designed to help hospitals improve engagement with patients and their families.  The guide, A Leadership Resource for Patient and Family Engagement Strategies, focuses on evidence-based tactics that take into consideration the beliefs, values and preferences that can determine the varying levels of communication, care and support that different patients and families need while in the hospital.

The guide walks hospital leaders, clinicians and staff through the following five steps identified as key to the engagement process:

1. Developing  a clear vision
2. Determining improvement opportunities
3. Prioritizing and planning
4. Monitoring progress
5. Providing ongoing implementation support

To access AHA’s newest patient engagement resource, click here.